Answer and respond to inbound bilingual (English/Spanish) imaging patient calls
Ensure patient records are accurate and up-to-date
Document patient calls and follow up on inquiries
Identify and escalate issues to supervisors when necessary
Transfer calls to appropriate departments as needed

Explore the seamless transfer of responsibilities between team members in a project or task.

Explore the seamless transfer of responsibilities between team members in a project or task.

Position Overview
Agents serve as the critical link between insurance companies and food service partners, functioning as essential navigators within our nutrition benefits ecosystem.

Explore the seamless transfer of responsibilities between team members in a project or task.

Explore the seamless transfer of responsibilities between team members in a project or task.

Explore the seamless transfer of responsibilities between team members in a project or task.

Explore the seamless transfer of responsibilities between team members in a project or task.

Explore the seamless transfer of responsibilities between team members in a project or task.

Answer and respond to inbound bilingual patient calls, assisting with scheduling, billing inquiries, and insurance coverage plans.