Lilliam McCann – Sr. VP of Operations and IT Services at CCD Health, gave a presentation on October 29th highlighting the potential and opportunities within the industry. In the Dominican Republic, contact centers are a thriving industry that has overcome various myths and misunderstandings in public opinion. Contrary to what many think, this industry is […]
On November 9th, CCD Health transformed Santiago’s Central Park into a vibrant celebration of wellness and community spirit with their inaugural CCD Run STI 2024. Over 180 runners and walkers came together, demonstrating that fitness is not just about individual achievement, but about collective energy and support. A Morning of Energy and Athletic Spirit From […]
Securing a call center agent job can be a stepping stone toward a rewarding customer service and communication career. As call centers play a pivotal role in various industries, employers are increasingly seeking candidates who possess excellent Spanish and English communication skills and can handle challenging situations with finesse.
Finding your first job can be overwhelming, especially in a competitive job market. However, with the right approach and preparation, you can significantly increase your chances of success. This comprehensive guide will walk you through the essential steps to land your first job successfully.
Working in a call center can be a challenging experience.
When it comes to mastering a language as widely spoken as English, there’s no shortage of challenges and opportunities. Whether you’re a non-native speaker aiming to enhance your fluency or a fluent one looking to refine your language skills, this blog post is your ultimate guide.
English has become the lingua franca, a common thread connecting people from diverse cultures. Whether you’re a professional, a student, or simply someone looking to expand your horizons, improving your fluency in English offers many immediate benefits. Let’s delve into why enhancing your English skills can be a game-changer.
Providing exceptional customer service, It’s not just about resolving issues; it’s about leaving a lasting positive impression. Customer service agents are the front line in this endeavor; their words can make a difference.
To be an excellent customer service representative, you must possess unique soft skills that enable you to connect with customers and provide exceptional support. In this article, we will explore the seven soft skills that’ll make you an excellent customer service rep and how these skills can elevate your performance in this vital role.
Providing exceptional customer service is essential for any business. However, dealing with demanding customers requires specific skills and strategies. In this post, we’ll explore five types of challenging customers and provide actionable tips to handle each situation effectively. Whether in healthcare, retail, hospitality, or any customer-facing industry, these insights will empower you to turn challenging […]
