Si estudias y trabajas sabes que la mayoría de las veces, no es tarea fácil. Combinar clases, tareas, proyectos, turnos laborales y responsabilidades personales puede parecer una carrera sin fin. Sin embargo, con una buena planificación y el uso de herramientas adecuadas, es posible mantener el equilibrio y avanzar hacia tus objetivos sin descuidar tu […]
El pasado 7 de junio, CCD Health vivió una jornada memorable en su ya tradicional CCD Reforestation Day 2025, donde el compromiso ambiental se transformó en acción concreta: sembramos 1,100 árboles de cacao en una zona rural de Villa Altagracia, contribuyendo directamente con la recuperación del ecosistema y el desarrollo sostenible de las comunidades locales. […]
5 Cursos Gratis Para Mejorar tus Habilidades Si Trabajas en un Call Center Curso de Atención al Cliente – Edutin Academy Curso de Comunicación Efectiva – Edutin Academy Curso de Atención Telefónica – Edutin Academy Curso de Supervisor de Call Center – Apoia Curso de Inglés para Trabajar en Call Center – ABA English Trabajar […]
One job opening can attract hundreds of applicants, so your resume is often your first (and only) chance to make an impression. It’s no longer enough to just list your experiences and skills—you need to strategically craft your resume to grab the hiring manager’s attention within seconds. Whether you’re entering the workforce, switching careers, or […]
Santo Domingo, 17 de marzo de 2025 – El pasado sábado, 15 de marzo, se llevó a cabo con éxito el esperado evento deportivo CCD Run Santo Domingo, en el Parque Mirador Sur, donde más de 250 participantes de todas las edades se reunieron para disfrutar de una mañana llena de energía, deporte y bienestar. […]
Lilliam McCann – Sr. VP of Operations and IT Services at CCD Health, gave a presentation on October 29th highlighting the potential and opportunities within the industry. In the Dominican Republic, contact centers are a thriving industry that has overcome various myths and misunderstandings in public opinion. Contrary to what many think, this industry is […]
Providing exceptional customer service is essential for any business. However, dealing with demanding customers requires specific skills and strategies. In this post, we’ll explore five types of challenging customers and provide actionable tips to handle each situation effectively. Whether in healthcare, retail, hospitality, or any customer-facing industry, these insights will empower you to turn challenging […]
To be an excellent customer service representative, you must possess unique soft skills that enable you to connect with customers and provide exceptional support. In this article, we will explore the seven soft skills that’ll make you an excellent customer service rep and how these skills can elevate your performance in this vital role.
Providing exceptional customer service, It’s not just about resolving issues; it’s about leaving a lasting positive impression. Customer service agents are the front line in this endeavor; their words can make a difference.
English has become the lingua franca, a common thread connecting people from diverse cultures. Whether you’re a professional, a student, or simply someone looking to expand your horizons, improving your fluency in English offers many immediate benefits. Let’s delve into why enhancing your English skills can be a game-changer.
